Communications and Marketing Workshop
Pitch Perfect: How to find, develop and optimize your storiesFind the best stories in your organization, learn to develop sources and engage faculty. Hear how to help faculty get comfortable — but not too comfortable — with media. Learn to develop your own toolkit.
What makes a good idea?
- Does it support WVU areas of emphasis? (Education, Healthcare and/or Prosperity)
- Does it support your college/unit areas of emphasis?
- Does it affect a key WVU or college/unit audience? (Prospective students, their parents, alumni/donors or other decision makers)
- Does it include compelling or unique elements? (A lot of money, good visuals, WV connection, human interest, etc.)
How do you find good ideas?
- Relationships with faculty, staff, students and constituents
- Listening for the good idea (HINT: It’s often the impromptu comment made during a conversation on another topic.)
- Topical events or public issues and trends (In other words: What people and media are talking about.)
- Personal observations
- Peer institutions
How do you cultivate a story-rich environment?
- Work your beat: Be engaged and show interest
- Take advantage of existing meetings and gatherings
- Identify sources within your college/unit and points of contact
- Look for those who are “plugged in”
- Proof of performance
- Reinforce the value of what you’re doing by sharing examples
- REPEAT, REPEAT, REPEAT
What do you do with your good ideas?
- Consider what formats may work best:
- Traditional news release
- Media Advisory
- Opinion/Editorial or other written presentation
- Media Pitch
- Consider what platforms or vehicles may be most effective:
- Listservs, electronic newsletters and magazines
- Traditional news releases
- Event (news conference, media availability, etc.)
- Websites (your own or others)
- Social media channels (your own or others)
How can UR help?
- Strategize formats and distribution
- Assist with editing or writing
- Distribute content or help you build your own media distribution list
- Make media pitches
- Arrange news conferences, interviews and satellite uplinks
- Provide media training (including communicating research)
- Currently in development
- Based on feedback from reporters
- Does not replace media advisories or news releases
- Basic details
- Targets media to encourage event coverage
- Does not provide elements such as video, audio or photos
- Written as a complete story
- Focused with priority audience in mind
- Reserved for areas of emphasis, etc.
Media Tool Kits
- Example: Dan Carder/TIME 100
University Relations Platforms
Selected communications that align with the University’s primary messaging goals are posted to WVU Today, a website that is primarily designed as a media resource.
The items posted to WVU Today are sometimes shared individually with media via an email distribution system. Additionally, all are shared via a daily email called the West Virginia University News Digest.
MOUNTAINEER E-News is distributed at 9 a.m. Monday through Friday primarily to faculty and staff on all campuses. This email publication contains news and announcements about the University. Additional MOUNTAINEER E-News guidelines. For content questions, contact April Kaull at 304-293-3990. To submit an item, use the MOUNTAINEER E-News submission form.
UR/Communications also publishes and distributes WVU Weekly each Monday at 1 p.m. This email publication contains a high-level communications, a review of the past week, topics related to higher education, a preview of upcoming events and media mentions of WVU in the past week.
Helpful Writing Tips
What do you want this story to do? Point to an outcome in line with the University’s goals. If you’re looking for donors, make it about something that inspires gift giving. If you want students to enroll, give them a reason to enroll. And make it a reason that would encourage you to enroll at WVU.
What’s the story really about? On the surface, it may be about a student who wants to cure Alzheimer’s, but what it’s really about is a granddaughter’s inspiration and desire to make life better for others. Or it may be about a grant to produce a documentary on research, but what it’s really about is finding and training the next generation of scientists.
Remember, not everyone reading this is familiar with your college, your research, your awards or even WVU. Always be mindful of the story’s audience, which could be the general public, prospective students, alumni, prospective faculty, donors or any combination of these. The telling of the story will change based on the target. Even if the person you’re interviewing describes it in complicated and/or scientific terms, it’s your job to write the story in a manner that will be easily understood. Refrain from pulling sentences and/or phrases from Wikipedia or other websites to clarify information –put it in layman’s terms.
Many of the story ideas that cross your desk involve the receipt of a grant. Rarely is the grant, or its dollar amount the news. The news in any grant story is what can be done with the money that is interesting, innovative, beneficial and/or unique. Unless an award is the largest ever received, the dollar amount should rarely be in the introductory paragraphs of a story. Even if it’s a large dollar amount, the scope and importance of the project usually outweighs the significance of the dollar amount.
Faculty and student awards are chances to showcase the work done in your department or college. These stories give you a chance to put the everyday work of your unit under a news spotlight. Don’t merely list the award, a “happy and thrilled” quote, background on the recipient and background on the awarding organization. Tell the story of the person and their research or their scholarship.
When asking yourself if you should insert an acronym into your story, the answer is “probably not.” Certain instantly recognizable acronyms are allowed on first reference, including FBI and CIA. But generally, write out the name of the organization on first reference, and use the acronym on second and subsequent references. Do not put the acronym in parenthesis following the first reference. If the acronym can’t be understood in context on subsequent references, do not use it at all.
West Virginia University
West Virginia University must be spelled out on first reference and thereafter written as WVU. The institution is also known as the University on second reference.
Every story must have hyperlinks to internal WVU Web pages. Link to the WVU homepage, the colleges or schools mentioned in the story, any professors or WVU individuals who have WVU page and are pertinent to the story. As a rule, do not link to outside organizations. A few exceptions include links to event sign-ups hosted on other sites and sparing use of links to artist work if used to attract visitors to a WVU event.
EVERY release should be accompanied by a photo(s) or art (graphic, etc.). If you are not sure about what is appropriate –just ask and UR/Communications can help.
When creating releases, please use the Associated Press Stylebook, the world’s standard for media writing.
It's All About Relationships
Remember that the media define what the "news" is. The best chance of placement success comes from having a good story to tell in the first place - not by force-feeding good news to media outlets.
Be accessible and reliable. Get to know the reporters who cover stories in your area of expertise. That way, when you want to pitch them a story or do damage control, your motives aren't suspect.
When conducting an interview, know the reporter's audience. That helps define your message points. Ask about deadlines before you start speaking; find out how they prefer to be communicated with - in person, on phone, email; let them know you appreciate their efforts - but don't thank them for "good publicity." Thank them for bringing an important story to the public's attention.
Treat reporters how you would like to be treated. Be positive; don't get caught up in negativity - even if they are surly and rude. Stick to the facts and the issues. They might try to push your buttons, but just stay calm and focused. Remember that you are not only representing yourself, but WVU and the State.
Tell the truth. Keep it simple. You are not obligated to tell all that you know, but what you do say must be accurate and truthful.
If you don't know the answer, tell the reporter that - but that you will try to research it quickly and get back to them. If they bring up untruths or facts that you aren't familiar with, it's fine to say, "I don't know that to be true, but here's what I do know."
You do have the right to decline an Interview, and in some cases, that's wise. For example, if a reporter is targeting an individual regarding a personnel issue, then he or she could politely refer them to a third party - an attorney or a University spokesperson. But don't say "no comment." It can sometimes imply guilt or that you have something to hide. I usually say, "I can't talk about that because it's in litigation, but if I can help you on another matter I will."
You are always on the record when in the presence of a reporter, whether that is in person or on the phone or by email. So, if you aren't comfortable saying something, don’t.
Be brief. Short, concise answers are usually best, especially for TV and radio purposes. Have your three key messages in mind and deliver them. If a reporter doesn't ask you something that you want to point out, then offer that information at the end. "Oh, just one more thing I thought was important to this story."
The Essential "C"s
COMPELLING - What about your research/event/issue will make people want to watch/read or listen (How will it affect the audience? Human element? Visual elements?)
CLEAR - A story, no matter how big or small, must be clear and easy to understand immediately. (Remember that most audiences are multitasking and will only get one opportunity to experience your story).
CONCISE - A story should not include unnecessary elements or anything that dilutes the effectiveness of the report. Work to hone your writing/message to the essentials. It will help you stay on target and keep you story focused. I suggest boiling your entire research/event/issue down to two sentences.
CONVERSATIONAL - Use informal language during interviews. Avoid technical terms that the average person won't understand. If it's unavoidable -then look for an everyday analogy you can use to make it more relatable.
COMPLETE - Think like someone who knows nothing about your event/issue/research. What would you want to know, see or hear? Plan to have props, people or information readily available to address those BEFORE going public.
COMMUNICATE - Never assume someone else knows. Over-communicate anything you're working on -that may be of public interest. Once that happens, if you've followed the first five "C"s then you'll be in the best position for effective communication to the public and media. Remember to follow through EARLY ON with your key communicator, department chair or dean as appropriate. University Relations/News is here to assist and help leverage attention and reach.